Policies
Each keyboard is built to order and tailored to your selected tier or request. Once payment is confirmed, we begin sourcing and preparing the necessary components for your build. In many cases, parts are ordered from multiple manufacturers and suppliers, which means part of the build time includes waiting for those components to arrive at our facility.
Typical turnaround time is 7–14 business days, though this may vary based on part availability, shipping delays from suppliers, and current order volume. We’ll keep you updated at key stages — including when your parts arrive and your build begins.
If you need a board by a specific date, please reach out before ordering so we can confirm feasibility.
Each keyboard is made to order, and preparation begins shortly after your purchase is confirmed. Because of this, all sales are final once the order enters the preparation phase.
You may request a cancellation within 24 hours of placing your order. After this period, the process of securing parts and preparing your build begins, and cancellations can no longer be accepted.
To cancel within the allowed window, please email us at mustkeebs@gmail.com with your order number.
We stand behind our work. All builds include a 30-day workmanship warranty, covering issues like loose solder joints, non-functional keys, or assembly defects. If you experience any issues within this period, reach out and we’ll make it right.
Warranty does not cover:
- Customer-caused damage (liquid spills, drops, modifications)
- Normal wear and tear (keycap fading, switch lubing breakdown)
- Issues caused by user-supplied parts (if applicable)
We currently ship within the U.S. only. All orders are shipped via tracked services (e.g., USPS, UPS, or FedEx). You will receive tracking details once your order ships.
MustKeebs is not responsible for delays or damage caused during shipping. If your package arrives damaged, please contact the shipping carrier immediately.
- Ensure your shipping information is accurate at checkout.
- Review your build request thoroughly before submitting.
- For customer-supplied part builds, package items securely and provide a complete parts list.
Effective Date: [07/27/2025]
At MustKeebs, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
1. Information We Collect
When you browse our site, place an order, or contact us, we may collect the following information:
- Personal Information: Name, email address, shipping address, and phone number.
- Order Information: Products/services you purchase, preferences, and build requests.
- Payment Information: Payment details are processed securely by our third-party payment provider. We do not store credit card information.
- Device Information: IP address, browser type, and other technical details for analytics and site optimization.
- Communication History: Emails or messages you send us regarding orders or support.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order updates and shipping notifications
- Communicate with you about your custom build or service
- Improve our website and customer experience
- Respond to customer service requests
- Maintain internal records and order history
We do not sell or share your personal data with third parties for marketing purposes.
3. How We Protect Your Information
We take appropriate security measures to protect your personal information, including:
- SSL encryption on our website
- Secure third-party payment processing (e.g., Stripe, PayPal)
- Limited internal access to customer information
- Regular system and software updates
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
4. Cookies & Analytics
We may use cookies or analytics tools (such as Google Analytics) to:
- Understand how visitors use our site
- Track website performance and traffic trends
- Improve content and product offerings
You can adjust your browser settings to disable cookies at any time.
5. Third-Party Services
We use trusted third-party tools to support our operations (e.g., payment processors, shipping services, form tools). These services may access limited data only as needed to perform their function and are bound by confidentiality and data protection agreements.
6. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Correct or update your personal information
- Request deletion of your data (if not required for legal or operational purposes)
- Opt out of marketing communications (if applicable)
To exercise any of these rights, email us at mustkeebs@gmail.com.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or customer needs. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
📧 Email: mustkeebs@gmail.com
📍 Location: Chicago, IL